Shipping & Returns

Expect some delays due to Covid-19 outbreak

SHIPPING POLICY

The shipping options may vary depending on the delivery address, what time you make your purchase and item production. 

At the time of processing your purchase, we will show you the available shipping methods, the cost and the estimated delivery time of your order.

Delivery options:

Portugal: 5 - 15 business days - 3.99€ (free over 100€)

EU: 10 - 20 business days - 8.99€ (free over 100€)

Rest of the world: 15 - 25 business days - 14.99€

 

Please mind that, due to our ecofriendly business approach, we have a no stock policy so we will have to produce your product just after your order. The production process can take up to 15 business days. If, for some reason, your product didn't arrive in the expected time, please contact us at hello@thidols.com and we will be happy to help.

RETURN & EXCHANGE POLICY

You have 30 days from the shipping date to return your purchase from THIDOLS, free of charge. Send us an email to hello@thidols.com with the subject "RETURN" and explain us which product you want to return and why.

If the product has an error, we will be happy to send you a new one once we get the damaged product back. 

 

We will refund you the product paid price if the everything is ok, but it doesn't fit you, you don't like it or, for some reason, you have changed your mind. In this case, you will receive your money back on your payment option once we get the product back.